danielemitford/visit-fix-outlook-site2012
1
0
Code Issues Actions Packages Projects Wiki

Add Classic Outlook not responding, stuck at "Processing," stopped working, or freezes

Doug Glynde 2026-02-01 11:06:14 +08:00
parent 615713d56a
commit c6506fb198
1 changed files with 23 additions and 0 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

23
Classic-Outlook-not-responding%2C-stuck-at-%22Processing%2C%22-stopped-working%2C-or-freezes.md Normal file

@ -0,0 +1,23 @@
These dialog boxes often don’t allow Outlook to respond properly, so check for any open dialog boxes on your system. By installing add-ins in Microsoft Outlook, you can combine the application with extra features or functionalities that were not available by default. The navigation pane is the leftmost pane in Outlook where you'll find your folder list and the icons to move between Mail, Calendar, People, and Tasks.
You must have at least three user accounts on the computer to complete these steps. You may have to contact your antivirus software vendor to determine how to configure the software to exclude any integration with Outlook or to exclude scanning in Outlook. For a list of antivirus software vendors, see Consumer antivirus software providers for Windows.
Find solutions to common problems or get help from a support agent. Starting Outlook in safe mode, which starts Outlook without add-ins loaded, can tell you if an add-in is the source of the problem. We go above and beyond the average software reseller because we built our business on trust. As active members in the IT community, we work to support our clients’ businesses and provide them with peace of mind.
This issue has been fixed for Outlook.com country domains. If you used the workaround below you can now switch from using an Outlook.com alias to your country's domain. When users select the Manage Microsoft Storage quota link at the bottom corner in Outlook.com, they are taken to a blank Settings page. Many of you have faced the problem of "cannot connect to Outlook.com" or "Outlook Web is down". All will be explained in the upcoming sections of the article.
We're investigating the issue and will update this page when a fix is available. Switch your alias to an Outlook.com or Hotmail.com account. After installing the September Public Update, Outlook 2007 displays mixed languages in the user interface.
This option could be useful if you constantly have to wait for Outlook to rebuild its data file when you restart. To work around the issue, you will need [fix Outlook problems](https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html) to end all Office processes that are running and disable the presence features. We have tried all things mentioned above (except reconnecting the MS account), but the only solution so far is deleting the users profile.
Outlook stores all your email messages, meetings and events, contacts, and tasks in data files. You can run the Inbox Repair Tool (scanpst.exe) to scan your Outlook data files and repair errors. Outlook caches various files to speed up your app experience. When you have issues with the app, it’s likely the app’s cached files are corrupted.
Ashila is a passionate researcher and fix Outlook problems writer specializing in diverse technologies. She also explores topics related to startups and entrepreneurship. With a keen interest in industrial growth and technical innovations, Ashila leverages her expertise to create insightful content that bridges technology and business development.
Below, you will see some of the most common issues that users run into, and what the most efficient way to troubleshoot Outlook is. When your mail profile is damaged, Outlook often fails to start as well or you’ll find yourself encountering one error after the other. When the scan is done and errors have been fixed, run scanpst.exe again until no errors are found anymore. If after scanning the file more than 3 or 4 times errors are still found, you might want to copy over your data in a fix Outlook problems new pst-file. However, like any software, Outlook isn’t immune to issues. Occasionally, classic Outlook tries to run a process in the background.
If you're still unable to send or receive email, read how to Fix Outlook.com email sync issues. Customers with only a 3rd party email address set up as the username of their Microsoft Account will be asked to add a 1st party Microsoft alias to their account before accessing Outlook.com. Whether it’s Outlook configuration, software errors, or any hosting-related challenge, our 24/7 technical experts can provide hands-on assistance. If getting any issues in Mac Outlook and seeking an effective and all-in-one solution, then try the Mac Outlook Recovery toolkit. It supports all fix Outlook problems the Mac Outlook files such as OLK14, OLK15, and OLM files. To edit a shared calendar, go online to your own Outlook.com calendar, open Calendar for Windows 10, or use a mobile device.
After reinstalling, now it freezes constantly, even when not in use. Roughly every 5 seconds, the window freezes, grays out, and gives a "not responding" message--just as before. But it happens constantly without me even doing anything in Outlook now.
This issue has been mitigated and we are continuing to monitor the issue to ensure stability. The root cause was the deployment of an incorrect campaign data file, which led to false positive campaign detection. We have since reverted to the right data file and the outbound email flow has returned to a normal state. We also released a new rule that corrected the wrong campaign verdict for all impacted customers during the incident.